Privacy Policy
Thank you for your interest in our website and our company (hereinafter Sera Lake Center Hotel – Spa & Restaurant). We truly value the trust you place in us and we recognize the importance and our responsibility for the careful processing of your data and the prevention of misuse or misappropriation.
We take the protection of your private data very seriously and strictly comply with the relevant data protection legislation. Your personal data will only be requested by this website where necessary. In no case will your personal data be sold or disclosed to third parties without your consent. This privacy statement aims to inform you about how we use your data.
By using our website and the campaigns offered on our website, you agree that the data you provide may be recorded, processed or used by us within the scope of this privacy policy.
By using our website, you indicate your agreement with the terms of our current Privacy Policy, which is posted in this area of the site. If you do not agree with the terms of this policy, please do not provide Personal Information on this site.
If you choose not to provide Personal Information on this site, you will not be able to exercise certain rights, such as accessing certain areas of the site, requesting online newsletters, making online reservations, applying for jobs, providing feedback about our business, or sending us e-mails.
Collection of Personal Information
As used in this Privacy Policy, “Personal Information” is personal information that can be identified, such as name, home address, telephone number information and e-mail address. The site you are visiting may collect some or all of these types of Personal Information. Unless you voluntarily provide this information, we assure you that Sera Lake Center Hotel will not collect any Personal Information from your visits to our site.
When you provide us with Personal Information, you authorize us to use this information in accordance with the terms of the Privacy Policy.
The site you are visiting may also ask you for Personal Information about third parties. Please note that we use such information only for the stated purpose and we will not contact that third party again by e-mail unless and until that third party contacts us.
How is your information used?
When you use Personal Information on this website, we will only use such information for the specific purpose for which it was collected (for example, to sign you up for our newsletter or to send you an e-mail to confirm your reservation). This information may also be used by us to send you information and/or promotional announcements about our products and/or services that we think may be of interest to you. We may share or forward such information to companies carefully selected by us who may wish to send you information and/or offers regarding their products/services. You may, however, opt out of such communication at any time.
We may sometimes engage third parties to process or analyze the data we collect on our websites, including Personal Information. In addition, if you order a product or service from us, we may share your Personal Information with suppliers or third parties to enable the delivery of that product or service. The use of your Personal Information by these suppliers and other third parties is not permitted under any circumstances.
Finally, we may disclose your Personal Information if required to do so by law, search warrant, subpoena or court order.
Other Data We Can Collect
You may have heard of “cookies” (blocks of information), which are files or pieces of information stored in a web browser on your computer’s hard drive. Divan may use “cookies” to collect information such as the specific areas of the site you visit and the services you utilize on our website. We collect this information so that we can change our site and the products you are interested in and need. These “cookies” may also be used to help speed up your future activities on our website. For example, a site may recognize the Personal Information you provide so that it can be used and avoid asking you for the same information again. Many web browsers are pre-set to accept a “cookie”. You can set your own web browser, preferably to reject “cookies” or to be alerted when a “cookie” is being sent. Refusing “cookies” on the site you are visiting may prevent you from visiting some areas of the site or from receiving personalized information when you visit the site.
In addition, we are constantly improving the promotion of our website. We can measure how effective our website presence is by determining when you click to enter our website. Site measurement statistics can be used to personalize your website experience as well as to evaluate – anonymously and holistically – statistics about the use of the website.
Information about your computer, such as your IP address (a number assigned to your computer when you browse the Internet), the type of Web browser you are using and the operating system you are using may also be collected and linked to your Personal Information. This is necessary to ensure that our website provides the best web experience for visitors and is an effective source of information.
Some pages you visit may collect information through the use of pixel tags that may be shared with third parties that directly support Sera Lake Center Hotel’s promotional activities and website development.
Finally, we may supplement the information you provide to us with other information we hold or receive from third parties. We do this for marketing purposes to provide more targeted products and services to meet your needs.
Data Security
We take reasonable precautions to ensure the security of your Personal Information. All identifiable personal information is subject to restricted access to prevent unauthorized access, modification or misuse.
Agencies or contractors providing services to Sera Lake Center Hotel are required to keep such information confidential and are not permitted to use such information for any purpose other than to perform the services they perform for Sera Lake Center Hotel.
Changes in our Policy
Sera Lake Center Hotel reserves the right to change or revoke this Privacy Policy. We will post any new policies here and ask that you visit this area often if you want to stay informed.
Collection, Processing and Use of Personal Data
Personal information is defined as any information that is specific to a particular person or that can identify a particular person. Your personal information will only be collected, processed or used by us if you have provided such information voluntarily and with your consent and in accordance with applicable laws.
As a basic principle, you can visit our website without having to reveal your identity. Every access to our website and every request for files stored on our website is recorded. This recording is for information purposes only and in no way allows your identity to be revealed. The following data is recorded: Name of the requested file, date and time of the request, amount of data transferred, notification of successful request, web browser used and the requesting domain name. The recording is for internal system and statistical purposes and this data is only analyzed anonymously or pseudonymously. The IP addresses of the requesting computers are not received by Sera Lake Center Hotel – Spa & Restaurant.
The Sera Lake Center Hotel – Spa & Restaurant websites collect and save data in an anonymous form for marketing and optimization purposes using Analysetools (Google Inc. www.google.com/analytics/tr-TR/). User profiles are created using this data under a pseudonym and cookies are used for this purpose. The data will not be used to identify visitors to this website and will not be combined with other information belonging to the pseudonymizer. You can revoke your consent to this processing of your data by our website at any time.
Is My Personal Data Disclosed to Third Parties?
The transfer of your data to third parties takes place only within the scope of the implementation of the services requested by you or in other cases to the extent you have consented. The transfer of your personal data to government agencies will only take place to the extent required by law.
Security
When you enter your personal data such as your name, address, etc., this data is encrypted and transferred. As soon as your data reaches Sera Lake Center Hotel – Spa & Restaurant, it is saved on a secure server. This prevents unauthorized access to data.
We also DO NOT store your credit card information in our systems in any way. Credit cards used are encrypted with special encryption methods and transmitted to the relevant bank / intermediary institution. In this way, it is ensured that all transactions for payment take place between the bank / intermediary institution and your computer through the interface of Sera Lake Center Hotel.
Deletion of Collected Data
The collected data will be deleted when you revoke your consent to the processing of this data, when the data is no longer needed to fulfill the purpose for which this data was collected and processed, or when the processing of your data is not permitted by law.
Social Networks
Our websites contain plug-ins for common social networking sites. If you use such a plug-in, a connection is established to the servers of the respective social network and information about your visit to our website is transmitted. If you log in to the specified social network, this information may be associated with your personal profile by the social network. Sera Lake Center Hotel – Spa & Restaurant will not accept any responsibility for the transfer and processing of your data by social networks. Please review the terms and usage policies of the relevant social networks.
Use of Cookies
In a few cases, our website uses cookies, so-called cookies. These cookies make it easier, more efficient and safer to use our services. cookies are small text files that are stored locally on your computer and accessed by your browser. Most of the cookies used by us are so-called session cookies. They are automatically deleted after your first visit. Cookies do not harm your computer in any way and do not contain viruses.
You can also visit our website without using cookies. If you want to prevent cookies from being saved on your computer, you can disable the relevant option in the system settings of your browser. You can delete saved cookies from your computer at any time by changing the system settings of your browser. However, if you refuse the use of cookies, you may experience restrictions in the services we offer.
Newsletter
Our website offers you the option to subscribe to our newsletter. The personal data you provide in this context is used solely for the purpose of personalizing the newsletter specifically for you and will never be disclosed to third parties. In order to further personalize the newsletter according to your wishes and interests, we use the link tracking option, which allows us to analyze your email clicking behavior.
Protection of Children and Young People
Personal information of children and young people under the legal age limit will never be transferred without the prior consent of their parents or legal guardians. Sera Lake Center Hotel – Spa & Restaurant does not knowingly collect personal information of children and young people under the legal age limit, does not use this information in any way and does not transfer this data to third parties without permission.
Forms and Evaluation Questionnaires on our website
If the forums on our website are filled in, my e-mail address will be added to your database and commercial electronic messages will be sent to me / us to my / our e-mail address specified in order to promote and market the services and campaigns of the specially authorized business of Sera Lake Center Hotel and to notify the newly opened business or services; personal data specified in the registration card, domestic and abroad Detay 1 İnş. San. and Tic. Ltd. Şti. (administrative center Istanbul/Turkey) and the hotel or hotels belonging to the Sera Lake Center brand to process, transfer and use.
Right to Information / Public Procedure Index
You have the right to receive information at any time about your stored personal data, their sources and recipients, as well as the scope and purpose of the data processing. You can also request the rectification of inaccurate data about you. If you would like to receive information about the stored data or if you have any questions about our privacy policy, please contact us via our website or you can reach the person directly responsible for this data policy at the following address Dürbinar Mah. Atatürk Bulvarı. No:3 Akçaabat/TRABZON